Catch us at AusRAIL Plus 2025 on 26–28 November. Learn more
Catch us at AusRAIL Plus 2025 on 26–28 November. Learn more
Inefficient Communication
The process of managing work orders through phone calls and emails was time-consuming and required multiple interactions.
Increased Operational Costs
The need for additional FTEs to manage work orders resulted in higher costs, diverting funds from LWB’s primary services.
By implementing a streamlined solution, LWB was able to address these challenges effectively. The new system minimised the need for multiple interactions and reduced the reliance on additional FTEs. This not only lowered operational costs but also allowed LWB to allocate more resources to their core services, ultimately enhancing the quality of care they provide.
Life Without Barriers (LWB) faced significant challenges in managing work orders efficiently. The reliance on phone calls and emails often resulted in time-consuming and multiple interactions.
This inefficiency required LWB to allocate more Full-Time Equivalents (FTEs), either through Downer or their internal teams, to handle the workload. The increased need for FTEs led to higher operational costs, which in turn reduced the funds available for LWB’s core mission of providing care.
The streamlined process significantly decreased the need for additional FTEs, leading to cost savings.
The new system facilitated more efficient communication and management of work orders, reducing the time and effort required for each task.
With lower operational costs, LWB could allocate more resources to their primary mission of providing care, improving the overall quality of their services.
XDNA’s Fix It App transformed how LWB managed property maintenance by digitising a previously manual process and easing the administrative load on frontline teams. With more time freed up to focus on care, LWB staff were better equipped to deliver exceptional service to those who need it most.
This case study highlights how LWB successfully overcame their operational challenges and improved their service delivery through a more efficient work order management system.
This XDNA solution has been a game-changer for us and now we can’t imagine working without it.
– Life Without Barriers
